You will only get money from ATM if you have deposited money into your account. Skill Bank is a skilled resource pool that participants in the pool can access the skilled resources when they need it and face the resource shortage in a transaction based approach. The participating construction and renovation companies join the pool by registering their workforce in the pool. The system will give priority to the owner of the resource when assigning a job unless the resource is in an idle state that other participating businesses can leverage the idle time on a transaction basis.
Each business can participate in the Resource Pool program by registering a limited number of skilled resources in the pool. When the number of participants increases in the pool, participants can leverage the skilled resources in the pool when they need it. The pool will grant access via a mobile application that businesses use to see the resources on the map, their availability. When the assignment is created, skilled resources will receive the job on their mobile application.
Technicians don't work in their 100% capacity all the time due to different reasons, but you pay for their idle time when there is no job to do. There is always idle time, and there are still times that our technicians are not busy and have a free cycle. Our platform can monitor the technicians' idle time and allow you to maximize your return on investment. There are two approaches. First, by utilizing your technician's idle time, you need fewer resources for the same volume of work. Second, You can join the Tetra's Skill Bank and let your technician's idle time to make money for you when your when someone else needs that skill.
Let's take the strata service to the next level. Today's strata's day-to-day operation, managing, and serving their residents can change to bring more services, more convenience to their residents doorsteps. Your residents will install the mobile application to access variety of the services such as plumbers, electricians, handymen, food delivery, and access to strata and property managers. While your residents initiate service requests using the mobile application for in-suite or common areas, you can monitor the building health and on-going and historical maintenance history.
The property management companies can benefit from Tetra's platform for one or more of the following purposes:
1- Introducing a new service application to their resident to conveniently access the variety of internal and external services and resources such as plumbing, electricians, handymen, delivery, insurance, painter, and more.
2- Property management companies will have access to external resources and trades upon a request from the residents if their contractors are not available in case of emergencies.
3- Monitoring the service quality and SLA Service Level Agreement to ensure the quality of the services they receive from their contractors and vendors.
4- If a property management company manages more than one building, our customized solution allows the property management companies to manage the multiple buildings' operations from a single management dashboard.
Our platform serves the strata, property management and construction companies. These businesses can use the solution customized explicitly for their need as a standalone solution with no integration with property management or construction and trade companies.
Alternatively, we have an integrated model that connects strata, property management companies, and construction & Trade solutions to serve the end-user who lives in a strata lot using a streamlined process. Using the integrated model allows a request from Strata resident flow all the way to trade or construction workforce while keeps the Strata, Property Management Company, and Construction companies informed.
The integrated model is a total solution that follows the design thinking concept to create a customer experience for the end-users who need service without worrying about how, who, when, what aspects of the service delivery. In the integrated model, the customer doesn't need to know the detail and about who will serve their needs, who will process the request, and how the request will be delivered to him.
Your business needs to stand out among thousands of other businesses in your industry. It is crucial to create a competitive advantage first and then sustain. Also, Your business won't last in today's competitive market if you fail to deliver quality service to your customers. On the other hand, you need to keep your eyes on your operating costs to avoid a decreasing profit. The critical question is, how do you improve service quality and customer experience without increasing the operating costs or losing profit?
We work closely with you to implement the solution and make sure that it is up and running. We have two implementation models to get you going:
1- Out of the box Implementation Model
2- Custom Implementation Model
Out of the box implementation model is free of charge, and we deploy the solution in eighteen business days. This does not include the custom design, which is not part of the out of the box deployment. We work together to prepare the solution by following the steps below:
1- Kickoff phase ( three business days ) - Initial demo, sign the letter of intent LOI, prepare the contract, prepare the delivery timeline, and project plan
2- Analysis phase ( five business days ) - We learn about your current mode of operations. During this time:
2-1 We collect and log the business requirements
2-2 We identify the systems and processes and perform the impact
2-3 We collect the forms, completion forms, material list, job code,
skill sets, and any other relevant artifact.
2-4 Collect the required data - During this step, you are required to fill
out some standard forms that we need for system configuration.
2-5 We log any business requirements that are out of the scope, and
we need to customize it for you. *
3- Design phase ( two business days ): We design the system and get
ready for the implementation
4- Prepare for Change ( duration TBD ) - Together, we craft change management, implementation plan, timeline.
This step is part of the custom model. It is part of the professional
services and will be charged an hourly basis. Timeline TBD *
5- Implementation ( five business days ) - We configure the system using the default out of the box functionality. This step will take seven business days.
6- Testing Phase - ( three business days )We will test the system and perform the pilot testing. This step will take three business days.
7- UAT test - During this phase, you test the system and ensure that system is performing according to the agreed scope and functionality.
8- We go live
9- Support - Fourteen business days, we monitor the live system for performance tuning.
10- Support phase - This doesn't include any changes. The support phase just covers the HOW-TO related questions, not the system changes.
model will change the default system behaviour to fit your needs. It
will require additional charges and would be charged an hourly basis.
Step 2-5 will log the additional features or changes you need. Once we
confirm those with you, we will provide the estimate and will be a
one-time charge in addition to the monthly subscription charges.
As well, if we provide the change management service and consultation, it will be additional charges.