We Partner With and Serve Trade and Construction Companies to Help Them
Gain Operational Efficiency

Small to medium-sized construction, renovation, and trade companies can use our platform tailored for their use. Using our platform, you can improve your bottom-line by continuously addressing productivity and efficiencies and being more effective in delivering your service to your customers. Our platform assists you in lowering your operating cost, eliminate overheads leading to higher profitability. We help you to improve your service capacity by enhancing productivity and increasing your workforce's availability.

You can't improve unless you can measure

The ability to measure technician's idle time will tell you that technician's productivity level. Platform logs the actual time on each job and the amount of the idle time per day per technician. This will allow you to do proper capacity planning around your demand and supply.

Our Offering

Our goal is to partner with the construction and trade companies to lay the ground for higher profitability. Higher profitability is difficult to realize unless we can improve the operating cost. If not impossible, it is challenging to improve anything without measuring and baselining it first. Our platform helps you to set the baseline, collect the data, and use the data to improve business performance continuously.

  • How to deal with the resource shortage issue? Read More
  • Join a resource pool to access the resources your need when you need more capacity? Read More
  • How are we doing in the field? Read More
  • How are we serving our customers the way they deserve? Read More
  • How are our technicians doing? Read More
  • If our order assignment process is efficient? Read More
  • Are we operating with overhead, or we have, or can we minimize overhead costs? Read More

We need to understand where we are standing today in terms of performance, collect the data, perform analysis, find the flaws in our operations and improve them

What is your technician's productivity level? 70%? 80%? Have you measured their productivity? Can you measure it? What are the underneath drivers for productivity? Could we monitor and improve productivity drivers? There are proven root causes of the productivity rate. In our experience, after implementing the solution for many telecom operators globally, technician productivity drops because they spend the time to deal with operational inefficiencies, excessive travel time, inability to plan for a job in advance. How long it takes for a technician to finish a job? Does he have the required skills for the job? Is he the best person to do the job? The platform can address all these obstetrical. For example, we capture the travel time, when the technician got on the site, what time the technician started the job, what the technician finished. When you have this information, you can analyze the technician's performance to understand the root cause. This data can help you to calculate the travel time variance, job duration variance, number of repeat visits for the same job. When any of these conditions happen, the platform can raise an alert to notify the management. On the other hand, data will tell you if your technicians need proper training or technicians are under or over performing. As well, this information can help you to plan advance when you have an understanding of your technicians' productivity that will help you to measure how much capacity you are missing.

 
 

The platform allows constructions and trade companies to partner up and participates in resource sharing to address the resource shortage issues. There are moments that a construction or trade company has excess capacity, and its resources are idle. On the other hand, the partner company might be facing a resource shortage for a specific skill. Each trade or construction company can allocate a percentage of their resources with certain skills to the pool. While this resource pooling will help resource sharing between the trusted partners, at the same time, it will give priority to the owner company. You can turn this feature on and off anytime you like. Businesses who participate in resource sharing have the option to share the percentage of their resources with certain skill sets. These shared technicians and their availability will show up on the technicians' list. In other words, your technician list will include your own technicians and the list of shared technicians.  

 
Quality of the service we deliver on the field is a good measure of how we are managing the day-to-day operation. Service attributes such as reliability, assurance, tangibles, empathy, responsiveness are the KPIs that we can measure. Customers respond to these factors, and it is up to the business to position itself to leverage these attributes thoroughly. The platform helps you to gather the data required for these measurements and use these for continuous improvements. When a technician doesn't miss the service appointment, it is a great reflection for reliable and responsive service. When a technician gets more stars and a good review of the service he delivers, it is an indication of the empathy we show when we serve the customers. There are a couple of other factors to consider as well:
1- If we assign the job to the right technician with higher ROI
2- If we have the right tools to see the progress
Every job that you assign to a technician has an associated cost. Assuming all the technicians have the same skill set, among all your technicians, a technician that can finish the job faster, in the first try, would be a more profitable technician and has higher ROI for the company. The reason is that the faster and quality technician can quickly finish the work and get the next assignment that will translate to more completed jobs in a given shift. This, in fact, can improve the business's overall capacity to respond to a higher volume of the work in a given day that will address part of the resource shortage issue. Productivity gain in this way cant be done using a manual process and needs automation. Our automatic dispatch engine can find the right technician for the job that minimizes the cost of the assignment by choosing the right technician.

 

What drives a great customer experience? Convenience, service cost, quality of the service, punctuality, and minimizing the number of repeat visits. Customers are demanding more than ever and they poses the bargaining power when it comes to choose a service provider. Do we have tools, processes, and systems in place to deliver the above promises. All the above drivers are almost impossible to realize without automation around our services. Customers respond well to the level of convenience we create for them from the time they reach out to us to the time that we close the order. Examples such as digital channel to reach out to us, getting a real-time information on technician's arrival time, technician's movement on the map, would go a long way and will keep the customer happy. With respect to the service cost, nowadays, customers shop around for better service with a lower cost. Automation will help the service delivery cost to drop drastically using process simplification and improving the productivity. On other hand, automation and our smart automatic dispatch will minimize the chance to send a wrong technician with a wrong skill set to the customer's door.

Do our technicians portray the right image for the business? Do they show empathy to the customers? Are they on time and seem reliable? How fast your technicians complete the job and if they show enough competence to gain the customer's trust? Of course, we don't send our best technician to the task, and this attribute will fail in the customer's eyes. Or, if we don't use the automation to raise an alert when an appointment is at risk, our service won't be reliable in the eyes of your customers. The automation will collect the field data that we can use to refine our service quality and eliminate the risk factors that could cost our reputation.

Every job to get completed has an associated cost, such as labour, material, and overhead. When the cost of doing a job exceeds the revenue from that job, it is not a great ROI. Doesn't that make sense that we can choose the best technician to send to the job that is cheaper in wage, faster to complete the job, and forces less overhead to the business due to a variety of productivity factors? The platform will collect the technician's performance data, and our automatic dispatch engine shortlists the qualifies technicians. Automatic dispatch then finds the most qualified technician based on the criteria such as rating, productivity, the average amount of time a technician spends on similar jobs, proximity and more. This will allow the business to send the right technician to the right job to minimize the task's cost resulting in the higher ROI from that task.

 
How much money do we throw out during a day just because of the operational overhead, lack of automation, unnecessary steps in the process, inefficient assignment, human errors, unnecessary travel time, paperwork, less work instead of more work in a shift? These are all overhead costs that a business can easily avoid by implementing automation around its operation. Our Platform helps the businesses to:
- Boost the technician productivity leading to higher labour ROI
- Cut unnecessary administration work
- Minimize the travel time to and from the site to the next site
- Simplify the process by cutting redundant steps in the process
- Minimize the cost associated with the handling the customers' requests using the phone
- Minimize the time to dispatch a request to a right technician
- Eliminate the travel time to and from the office every day in the morning and afternoon

Lets us help you to improve your technicians' productivity leading to more capacity and complete more quality work in a shift

We equip you with a tool that you can monitor, track, improve, and manage your technician's productivity. The platform also collects the job-related data that can be used for further analysis. Analysis of the job data will help you to focus on the areas of improvement, leading to higher productivity, more capacity.
 

We equip you with a tool that you can monitor, track, improve, and manage your technician's productivity and the way you perform the job. The platform also collects the job-related data that can be used for further analysis. Analysis of the job data will help you to focus on the areas of improvement, leading to higher productivity, more capacity. You will benefit from the following features:

  • Crew Management Feature
  • Crew could see his technicians work status
  • Where the technician is on the map
  • You can see the technicians move on the map
  • The technician can see the list of the activities or orders assigned to him
  • The technician can see today, one day, three days, seven days assignments
  • Who is working on what job or customer
  • If the technician is on-site, en-route, available, emergency, signed-on, onsigned-off, accepted or rejected a work
  • How long has a technician been logged in
  • What time a technician logged in
  • How many jobs a technician could finish
  • If a technician finishes the job in an acceptable job duration
  • if a technician has missed his scheduled appointment
  • if a technician has caused an appointment-at-risk alert
  • Technicians don't need to commute to work every morning. As soon as they log in, they will receive their daily assignments
  • Technicians don't need to commute to work EOD every day to provide the reports. They can submit the completed form
  • A technician's performance can be measured
  • The technician can use the driving direction to the job site
  • The system will create an alert if a technician takes longer than a standard job duration for a specific job code
  • You can your technician to the technician pools and contribute to the shared technicians. How?
  • The technician can see its assigned jobs in a calendar 
  • The technician can get a signature from the client upon job completion 
  • The technician can accept or reject the assigned work 
  • The technician can go unavailable to avoid receiving a time-critical assignment 
  • The technician can go to an emergency state should an emergency happen and cancel the assigned jobs
  • The technician can get customer review and rating
  • The technician can work on an activity that belongs to an order that is done by a group of other technicians
  • The technician can belong to a crew with a supervisor 
  • Crew and crew team is supported
  • The supervisor can see which one of his technicians are online and available

How does it work?