Small to medium-sized construction, renovation, and trade companies can use our platform tailored for their use. Using our platform, you can improve your bottom-line by continuously addressing productivity and efficiencies and being more effective in delivering your service to your customers. Our platform assists you in lowering your operating cost, eliminate overheads leading to higher profitability. We help you to improve your service capacity by enhancing productivity and increasing your workforce's availability.
The ability to measure technician's idle time will tell you that technician's productivity level. Platform logs the actual time on each job and the amount of the idle time per day per technician. This will allow you to do proper capacity planning around your demand and supply.
Our goal is to partner with the construction and trade companies to lay the ground for higher profitability. Higher profitability is difficult to realize unless we can improve the operating cost. If not impossible, it is challenging to improve anything without measuring and baselining it first. Our platform helps you to set the baseline, collect the data, and use the data to improve business performance continuously.
We need to understand where we are standing today in terms of performance, collect the data, perform analysis, find the flaws in our operations and improve them
What is your technician's productivity level? 70%? 80%? Have you measured their productivity? Can you measure it? What are the underneath drivers for productivity? Could we monitor and improve productivity drivers? There are proven root causes of the productivity rate. In our experience, after implementing the solution for many telecom operators globally, technician productivity drops because they spend the time to deal with operational inefficiencies, excessive travel time, inability to plan for a job in advance. How long it takes for a technician to finish a job? Does he have the required skills for the job? Is he the best person to do the job? The platform can address all these obstetrical. For example, we capture the travel time, when the technician got on the site, what time the technician started the job, what the technician finished. When you have this information, you can analyze the technician's performance to understand the root cause. This data can help you to calculate the travel time variance, job duration variance, number of repeat visits for the same job. When any of these conditions happen, the platform can raise an alert to notify the management. On the other hand, data will tell you if your technicians need proper training or technicians are under or over performing. As well, this information can help you to plan advance when you have an understanding of your technicians' productivity that will help you to measure how much capacity you are missing.
The platform allows constructions and trade companies to partner up and participates in resource sharing to address the resource shortage issues. There are moments that a construction or trade company has excess capacity, and its resources are idle. On the other hand, the partner company might be facing a resource shortage for a specific skill. Each trade or construction company can allocate a percentage of their resources with certain skills to the pool. While this resource pooling will help resource sharing between the trusted partners, at the same time, it will give priority to the owner company. You can turn this feature on and off anytime you like. Businesses who participate in resource sharing have the option to share the percentage of their resources with certain skill sets. These shared technicians and their availability will show up on the technicians' list. In other words, your technician list will include your own technicians and the list of shared technicians.
What drives a great customer experience? Convenience, service cost, quality of the service, punctuality, and minimizing the number of repeat visits. Customers are demanding more than ever and they poses the bargaining power when it comes to choose a service provider. Do we have tools, processes, and systems in place to deliver the above promises. All the above drivers are almost impossible to realize without automation around our services. Customers respond well to the level of convenience we create for them from the time they reach out to us to the time that we close the order. Examples such as digital channel to reach out to us, getting a real-time information on technician's arrival time, technician's movement on the map, would go a long way and will keep the customer happy. With respect to the service cost, nowadays, customers shop around for better service with a lower cost. Automation will help the service delivery cost to drop drastically using process simplification and improving the productivity. On other hand, automation and our smart automatic dispatch will minimize the chance to send a wrong technician with a wrong skill set to the customer's door.
Every job to get completed has an associated cost, such as labour, material, and overhead. When the cost of doing a job exceeds the revenue from that job, it is not a great ROI. Doesn't that make sense that we can choose the best technician to send to the job that is cheaper in wage, faster to complete the job, and forces less overhead to the business due to a variety of productivity factors? The platform will collect the technician's performance data, and our automatic dispatch engine shortlists the qualifies technicians. Automatic dispatch then finds the most qualified technician based on the criteria such as rating, productivity, the average amount of time a technician spends on similar jobs, proximity and more. This will allow the business to send the right technician to the right job to minimize the task's cost resulting in the higher ROI from that task.
We equip you with a tool that you can monitor, track, improve, and manage your technician's productivity and the way you perform the job. The platform also collects the job-related data that can be used for further analysis. Analysis of the job data will help you to focus on the areas of improvement, leading to higher productivity, more capacity. You will benefit from the following features: